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Our customer service is open from Monday to Friday. We take your every need to heart, so we will answer all your questions as soon as possible. You can consult the most frequent answers where you can find the solution you are looking for before a prompt response from us.

Products and orders

Please contact the order department:

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    Frequently asked questions

    1. What are the shipping times of Damainlove?

    Answer: Each product in the shop has expressly indicated the estimated delivery time.

    2. I need to change the address of an order already placed, what can I do?

    Answer: Send an email to indicating the order number, the order assistance department will notify you of the outcome of the modification.

    1. Where can I check the status of my orders?

    Answer: You can check the progress of your order in yours at any time user area – Orders.

    1. What is your return policy?

    Answer: For all purchases, the return policy is extended to 14 working days. Return shipping costs are your responsibility.

    2. Do I have to communicate my intention to return an item?

    Answer: Yes. You must open a case with sales assistance before shipping a package.

    1. Can I delete my profile and all my data registered on your site?

    Answer: Absolutely yes. You can request the deletion of your profile and all your data permanently.